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What to Expect

  • Automatic confirmation email sent immediately
  • Response within 24 hours on business days
  • Billing issues are prioritised
  • Feature requests go directly to the product team

FREQUENTLY ASKED QUESTIONS

Quick answers to common questions before you reach out.

We typically respond within 24 hours on business days. Urgent issues related to billing or account access are prioritised.

Please include the browser you're using, steps to reproduce the issue, and any screenshots or screen recordings. The more detail, the faster we can fix it.

Absolutely! Select 'Feature Request' as the subject and describe what you'd like to see. We review every suggestion and prioritise based on community demand.

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